Frequently Asked Questions

While advance notice of at least 24 hours is recommended to guarantee availability, many premium services can accommodate last-minute bookings up to an hour before departure depending on fleet availability.

Cancellations typically must be made at least 24 hours in advance of the scheduled pickup time to receive a full refund or avoid a cancellation fee.

Yes, 'as-directed' or hourly hire services usually operate on a minimum booking requirement of 3 to 4 hours.

Yes, clients can generally make two separate point-to-point bookings to avoid paying the hourly waiting rate during a long event or dinner.

Yes, Goldfinch Executive offers business accounts and can invoice clients per trip, weekly, or monthly for streamlined corporate travel management.

Yes, chauffeurs will wait inside the arrivals hall bearing a personalized name board and will assist you with all your luggage directly to the vehicle.

Our operations team utilizes real-time flight tracking technologies; if a flight is delayed or arrives early, the chauffeur’s dispatch time is dynamically adjusted to ensure they are there exactly when you land.

Premium airport transfer services typically include 60 minutes of complimentary waiting time after the aircraft has officially landed, allowing you ample time to clear customs and collect baggage.

Depending on traffic, a transfer from Heathrow to Central London takes approximately 65 minutes, while Gatwick to Central London takes around 85 minutes.

Absolutely. We specialize in private aviation and FBO transfers. For Farnborough Airport, our vetted chauffeurs coordinate directly with the FBO handling teams. Subject to security clearance, we arrange direct airside collections for a seamless drive.

Absolutely. Professional chauffeurs operate under strict Non-Disclosure Agreements (NDAs), ensuring that anything discussed in the vehicle remains entirely confidential.

Chauffeurs are trained to be polite and discreet; they will gladly answer questions or provide local advice if asked, but generally follow a 'speak when spoken to' protocol to ensure a quiet, relaxing environment.

Yes, all drivers must be licensed by Transport for London (TfL), carry appropriate commercial insurance, and undergo enhanced criminal record (DBS) checks.

Yes, chauffeurs are mandated to provide white-glove service, which includes opening vehicle doors, loading all luggage, and providing umbrellas in case of rain.

Complimentary high-speed in-car Wi-Fi and bottled water are standard inclusions across our premium fleets.

Yes, appropriate child seats can be requested in advance at no extra charge. However, UK law requires that the parent or guardian physically secure the child into the seat.

Small pets are occasionally accommodated with prior notice, provided they are kept in a secure travel carrier to protect the vehicle's premium interior.

For hygiene and maintenance purposes, there is a strict no-smoking and no-eating policy inside the vehicles, though chauffeurs will happily make stops if you need a break.

Vehicles are valeted daily and undergo rigorous mechanical servicing and MOT testing every six months to guarantee safety and reliability.

For fixed-price airport transfers and Central London bookings, charges like the Congestion Charge and Ultra Low Emission Zone (ULEZ) fees are typically included in your upfront quote.

While general tolls are usually included, specific airport drop-off fees (like Heathrow's £7 charge) or extended parking fees due to delays beyond the complimentary wait time may be added to your final bill depending on the specific booking terms.